Thames Water apologises after £145,000 customer billing mistake
Summary
Thames Water mistakenly took £145,000 from a customer’s bank account because of a wrong meter reading. The company apologized, returned the money, and offered compensation while promising to improve their checks.Key Facts
- Thames Water tried to take £145,562 from Adam Bainbridge’s account by mistake.
- The error was caused by a wrong meter reading from the company.
- Thames Water has returned the full amount to Adam’s bank account.
- The company apologized personally to Adam and his family.
- Adam’s account went into overdraft, causing problems paying other bills.
- Thames Water is adding extra checks to avoid future mistakes.
- The number of complaints about water companies’ bills has increased by 84% recently.
- Thames Water is the UK’s biggest water company and owes about £20 billion.
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