Map Reveals Passengers' Favorite Airports in North America
Summary
A study by J.D. Power names the highest-rated airports in North America based on passenger satisfaction. It shows an increase in overall satisfaction, mainly due to better food, retail, and ease of travel. Minneapolis-Saint Paul International Airport scored highest among "mega" airports, and John Wayne Airport was top among "large" airports.Key Facts
- The study was conducted by J.D. Power, a data analytics firm.
- Minneapolis-Saint Paul International Airport ranked highest among airports handling 33 million+ passengers.
- John Wayne Airport in California was top among airports serving 10 to 32.9 million travelers.
- Indianapolis International Airport led the medium airport category, serving 4.5 to 9.9 million passengers.
- Improvements in food, beverage, and retail increased satisfaction by 14 points.
- The study involved 30,439 surveys from U.S. and Canadian travelers.
- Airports are investing billions to enhance passenger experiences.
- Future construction projects are expected to cause ongoing disruptions at airports.
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