We spent thousands on a Tui river cruise but ended up on coach trips
Summary
Customers who paid a lot of money for Tui’s European river cruises were disappointed because the trips were changed to include many long bus rides instead of river sailing. Tui said the changes happened because the Danube River had low water levels, but some travelers want refunds because the trip was very different from what they expected.Key Facts
- Passengers paid thousands of pounds for a river cruise holiday with Tui.
- Due to low water levels on the Danube, Tui changed the trip plans, replacing some river travel with long coach (bus) trips.
- Some travelers, like Richard Pearson and Sue Crosby, said they spent many hours on buses and much less time on the river than promised.
- Tui apologized but said the changes were due to factors outside their control and offered no refunds.
- Some customers received notices of changed itineraries only shortly before departure and were unhappy with late changes during the trip.
- Passengers praised the food and staff on the boats but were unhappy with the overall experience and lack of refunds.
- Some travelers did not want to take the trip after changes but went reluctantly because refunds were denied.
- The incident followed earlier complaints about conditions on Tui’s river vessels.
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