Singpore’s Singtel apologises over emergency line outage linked to deaths
Summary
Singapore's telecom company Singtel, which owns Optus in Australia, apologized after a technical problem disrupted emergency services calls, contributing to several deaths. The company has promised to investigate and prevent future issues. The incident led to a fine for Optus due to poor sales practices unrelated to the outage.Key Facts
- Singapore's Singtel owns Australia's Optus and apologized for an emergency services outage.
- The outage affected Australia's emergency line, Triple Zero (000), last week.
- The problem was linked to the deaths of three people.
- Singtel's CEO vowed thorough investigation and prevention of future issues.
- Optus faced a $66 million fine for unfair sales practices between 2019-2023.
- Customers were pressured into buying unaffordable products.
- The Federal Court described Optus's practices as "unconscionable."
- Optus has faced previous fines and legal actions for various issues, including data breaches.
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