Thousands in line for payouts over forced meter fittings
Summary
Tens of thousands of energy customers in the UK will receive compensation of up to £1,000 due to improper installations of prepayment meters. The regulator, Ofgem, conducted a review that led to energy companies providing more than £70 million in compensation and support for affected customers.Key Facts
- Customers will receive compensation ranging from £40 to £1,000, depending on their situation.
- The payout is a response to energy companies switching customers to prepayment meters without their consent.
- This issue came to light during the peak of living cost problems two years ago.
- Ofgem found that energy firms did not meet required standards in treating their customers.
- Eight suppliers, including Scottish Power and EDF, are responsible for the payouts.
- Over £13 million of the funds will be used to write off debts for customers affected by forced meter installations.
- British Gas, Utilita, and Ovo are under further investigation for similar practices.
- A new rule requires stricter conditions for companies wanting to install prepayment meters without customer agreement.
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