CEO of eClinicalWorks Says AI Will 'Cost a Lot.' So Why Offer It for Free?
Summary
eClinicalWorks CEO Girish Navani said the privately held health technology company plans to offer some new AI tools at no additional cost, aiming to make them accessible to smaller medical practices. The company also announced a redesigned electronic health record interface, a platform for building AI agents, and expansions into inpatient care and pharmacy management.Key Facts
- eClinicalWorks and its patient engagement subsidiary, healow, expect combined revenue to exceed $1.3 billion in 2026.
- Healow is projected to generate $175 million in 2026.
- Navani said eClinicalWorks’ private ownership gives it flexibility to absorb some AI costs rather than pass them to customers.
- The company announced version 12.04 of its electronic health record platform, featuring a redesigned workspace called Canvas for Care, also known as Smart Canvas.
- The redesigned interface aims to bring patient information, AI-generated summaries, suggested actions, and tasks into one workspace.
- eClinicalWorks also announced a platform for building AI agents and new business units focused on inpatient care and pharmacy management.
- A 2025 American Medical Association survey found that 72 percent of employed physicians reported using AI, compared with 64 percent of physicians in private practice.
- Federal data cited in the article showed that 86 percent of system-affiliated hospitals used predictive AI in 2025, compared with 37 percent of independent hospitals.
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