How To Claim Amazon Prime Refund After Historic $2.5B FTC Settlement
Summary
Amazon has agreed to pay $2.5 billion to settle a Federal Trade Commission (FTC) lawsuit. The lawsuit claimed Amazon misled customers into joining its Prime membership and made cancellation difficult. Amazon will refund affected consumers and pay a penalty to the government.Key Facts
- Amazon will pay $2.5 billion total: $1 billion as a civil penalty to the government and $1.5 billion to affected consumers.
- The FTC says about 35 million consumers were impacted by issues with Prime enrollment or cancellation.
- Refunds will be given to those who subscribed to Prime between June 23, 2019, and June 23, 2025, with a maximum refund amount of $51.
- Two waves of refunds are planned. The first group will receive automatic refunds without needing to take action.
- The second group will need to apply for refunds if they used up to 10 Prime benefits in a 12-month period.
- "Challenged enrollment flow" includes difficult signup processes like the Single Page Checkout and Prime Video enrollment.
- Customers eligible for claims will receive forms within 30 days after automatic refunds are processed. They have 180 days to submit claims.
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