AI Productivity Starts With Redesigning the Work | Opinion
Summary
The article argues that companies need to redesign work processes and give process owners real decision-making authority before they expect AI to deliver productivity gains. It warns that cutting jobs based on projected efficiencies could leave workers and customers facing delays if the technology and workflows are not ready.Key Facts
- SSON Research & Analytics’ 2026 research identifies digitalization as a leading priority for Global Business Services organizations.
- The research says fewer than one in five organizations have automated most of their processes.
- The research identifies legacy technology as the leading barrier to transformation.
- The research reports that 90 percent of organizations with Global Process Owners said those owners had a positive impact on process performance.
- The article says process owners often lack the authority to change work across departmental boundaries.
- It describes order-to-cash as a process involving sales, supply chain, and finance, where departmental targets can be met even when the overall customer experience suffers.
- The author warns that companies could cut jobs before AI systems and redesigned processes can take over the work.
Read the Full Article
This is a fact-based summary from The Actual News. Click below to read the complete story directly from the original source.
