Airbnb host felt 'violated' after house trashed
Summary
An Airbnb host in Plymouth, Devon, said her home was badly damaged during a guest’s stay in April, leaving her unable to return for a time. Airbnb removed the 17-year-old who booked the property and reimbursed the host; police said they could not establish who caused the damage.Key Facts
- Leanne Duff has hosted on Airbnb for seven years and said she had received about 200 positive reviews before the incident.
- Duff reported damage throughout the house, including a smashed TV, damaged belongings and food smeared on walls.
- Duff said assessors estimated the damage at £25,000.
- Devon and Cornwall Police said they spoke to the 17-year-old who booked the property and gave her words of advice.
- Police filed the matter because they could not prove who among those present caused the damage or how it happened.
- Airbnb said it removed the guest for violating its policies and reimbursed Duff for the property damage.
- Airbnb requires account holders to be at least 18 and says users must complete identity verification.
- Duff said she has increased her screening of guests and no longer rents the house for one night at a time.
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