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South West Water’s failure to fix leaks ‘putting customer supplies at risk’

South West Water’s failure to fix leaks ‘putting customer supplies at risk’

Summary

UK regulators and the government warned South West Water that its failure to meet leakage-reduction and burst-pipe repair targets is increasing the risk of supply interruptions during severe drought. The company loses 113.5 million litres of water a day, while drought conditions affect parts of its service area and reservoir levels are critically low.

Key Facts

  • Ofwat, the Environment Agency and the Department for Environment, Food and Rural Affairs said South West Water had missed leakage and pipe-repair targets for seven years.
  • The regulators said leakage was 18.5% above forecast and had increased since the previous year.
  • South West Water loses 113.5 million litres of water daily, 5.7 million litres more per day than a year earlier.
  • About 82% of England remained in drought, with severe drought declared in parts of Devon, Cornwall, Dorset, Somerset and Sussex.
  • Drought conditions affect about 325,000 people and thousands of businesses in Exeter and mid and east Devon, where supply cuts may occur in coming weeks and months.
  • Storage at Wimbleball reservoir, which supplies customers in parts of Devon, Somerset and Dorset, was at 16%.
  • South West Water urged households in affected areas to reduce water use; the regulators said this was important while the company was asking customers to conserve water.
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