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Americans wary of AI for medical care and insurance claims

Americans wary of AI for medical care and insurance claims

Summary

A Pew Research Center survey found that many Americans are comfortable with AI handling some healthcare administrative tasks and analyzing tests when professionals supervise it. But respondents were more wary of AI making diagnoses or insurance decisions, and many want providers to disclose when they use the technology.

Key Facts

  • Pew surveyed more than 3,400 U.S. adults in June.
  • A majority of respondents were comfortable with AI translating patient notes or scheduling appointments, with or without human oversight.
  • More than half were open to AI analyzing medical scans and lab results if a healthcare professional supervised it.
  • Almost half said they did not want AI deciding whether to approve or reject an insurance claim.
  • 41% said they did not want AI making a diagnosis on its own.
  • 60% were uncomfortable with doctors using AI for tasks such as diagnosis and treatment; 30% were comfortable, and 10% were unsure.
  • 46% said they did not know whether AI had ever been used during their care.
  • 37% said AI would improve health outcomes, while a nearly equal share thought it could reduce care quality.
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