EU sues IBM and two European firms over troubled entry/exit border system
Summary
EU-Lisa, the EU agency that manages large-scale justice and security IT systems, filed a lawsuit against IBM, Atos and Leonardo over delays in delivering the bloc’s Entry/Exit System. The system launched in October 2025 and has faced outages, malfunctioning kiosks and long queues, but EU officials say the lawsuit concerns its development and does not affect its current operation.Key Facts
- EU-Lisa submitted its claim to a court in Estonia on 22 December 2025.
- IBM, French IT company Atos and Italian defence contractor Leonardo were members of the consortium hired to deliver and maintain the system.
- EU-Lisa said it used contractual and legal remedies after delays in the system’s delivery.
- The Entry/Exit System began operating in October 2025 and records photos and fingerprints of many travellers entering the Schengen area from outside it.
- Airports have reported kiosk malfunctions and system outages, with waits of up to three hours during peak periods.
- EU-Lisa said the legal case has no impact on the system’s operation, which it described as fully operational across Europe.
- The European Commission said it is not a party to the case and that the claim concerns delays during system development.
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