I took Vinted to court to get my money back
Summary
Vinted seller Mali Osmelak took Vinted and payments company Mangopay to court after a verification problem left nearly £6,000 from her sales inaccessible. Vinted later helped correct a name mismatch and verify her account, but the companies are challenging a court judgment that ordered them to pay her £1,207.50 in fees, costs and interest.Key Facts
- Osmelak began selling second-hand gymwear on Vinted in 2024 and later opened a Vinted Pro account for her business.
- She says a name error on her Vinted account caused repeated failures in the seller verification process.
- After eight weeks without access to almost £6,000 in sales proceeds, she filed a small-claims case against Vinted and Mangopay and paid £455 in court fees.
- Osmelak says she regained access to her money three days after filing the claim, after Vinted verified her account.
- In June, a court issued a default judgment ordering the companies to pay her £1,207.50 after neither responded to the claim.
- Osmelak says the companies have applied to set the judgment aside; a hearing is scheduled for December.
- Vinted said the documents Osmelak submitted did not match the name on her account and said it later helped update the name.
- Mangopay said it could not comment on individual cases because of confidentiality and data-protection obligations.
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