Key Facts

• Microsoft reported that users in North America were having trouble accessing or using Microsoft Teams.
• The company said it had restored Teams service and functionality through mitigation measures.
• Microsoft reported problems accessing Exchange Online mailboxes through multiple connection methods in the Americas.
• Microsoft said the mailbox issue could affect Microsoft 365 connectivity in any region.
• Microsoft paused deployments, redirected additional traffic away from affected infrastructure, and restarted affected servers as it worked to reduce the mailbox outage's impact.
• Downdetector reported user-reported problems with Microsoft Teams and Outlook.