Summary
Users reported widespread problems accessing Microsoft Outlook and other Microsoft 365 services in the Americas on Thursday. Microsoft said it was investigating, while reports on Downdetector began to decline; a service restoration time was not known.Key Facts
- Reports of Microsoft service problems began around 12:30 p.m. Eastern time.
- Outlook-related reports on Downdetector peaked at more than 130,000 around 1:15 p.m. Eastern time.
- Microsoft 365-related reports peaked at more than 48,000 shortly after 1:15 p.m. Eastern time.
- Users reported problems with the Outlook app and website.
- Exchange Online, Microsoft’s cloud-based email and calendar service, was among the affected services.
- Microsoft also said users were reporting issues with Teams and Outlook.
- Microsoft said the problem could affect Microsoft 365 connectivity in any region.
- Downdetector reports had started to decrease, but Microsoft had not given a restoration time.
