Microsoft's Self-Inflicted Outage Follows Plan to Cut Quarter of Workforce
Summary
Microsoft 365 services, including Outlook, Copilot, Exchange Online, and Teams, suffered widespread outages beginning Thursday afternoon. Microsoft said failing automated server health checks and high processor usage caused the disruption, and engineers were still working to stabilize systems Friday morning.Key Facts
- More than 140,000 users in 74 countries reported problems on Downdetector.
- The outage affected Outlook, Copilot, Exchange Online, and Teams.
- Microsoft said the outage was not caused by a cyberattack.
- Microsoft cited failing automated server health checks and elevated processor usage as causes.
- Initial fixes did not stabilize the services.
- Microsoft had offered voluntary buyouts to about 60,000 eligible employees less than three weeks earlier.
- The buyout offer covered roughly 27 percent of Microsoft’s 223,000-person global workforce.
- Eligible employees were in the United States, United Kingdom, Canada, and India.
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