Summary
An undercover investigation at a care home in Scotland revealed poor conditions and neglect of residents. The care home, called Castlehill, had the highest number of upheld complaints in the region, and efforts to improve conditions appear insufficient.
Key Facts
- An undercover investigation took place at Castlehill, a care home in Inverness, Scotland.
- The investigation found poor care and distress among residents, with some being left in soiled clothing and not properly washed.
- A resident's daughter became concerned and secretly recorded neglectful behavior, leading to several complaints being upheld.
- Castlehill was the care home with the most upheld complaints in Scotland in 2024.
- Despite being in special measures for improvement, the care home remained understaffed and unable to meet residents' basic needs.
- The issues observed included neglect of hygiene and aggressive behavior due to inadequate staffing.
- BBC Scotland Disclosure conducted the investigation, with significant public interest in the findings.
