Summary
Many ride-hailing drivers in China live in their cars to save money, which sometimes leads to unpleasant smells that customers complain about. In response, companies like DiDi Chuxing have implemented policies to improve car cleanliness. Drivers express concern about subjective complaints and are advised against using strong air fresheners.
Key Facts
- Some ride-hailing drivers in China sleep in their cars to save money, which can cause bad smells.
- Customers can now rate the smell of a car after their ride on the app.
- DiDi Chuxing may suspend drivers with too many complaints about car odors until they address the issue.
- Many drivers joined the ride-hailing industry due to economic challenges from the pandemic.
- A high number of negative smell ratings can impact a driver's ability to work.
- Drivers say that smells are subjective, meaning different people may have different opinions on what smells bad.
