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Tickets, bots & touts - is Chelsea relationship with fans turning sour?

Tickets, bots & touts - is Chelsea relationship with fans turning sour?

Summary

There is tension between Chelsea Football Club and its fans over ticket issues, including price increases and ticket reselling. Fans are upset about how the club is handling these problems and worry about the impact on the atmosphere at games. The club and fans are working together to address ticket reselling (touting).

Key Facts

  • Chelsea raised ticket prices for Champions League matches, some increasing by over 77% compared to last season.
  • The Chelsea Supporters' Trust (CST) criticized the club for late announcements and higher prices without enough concessions for seniors and children.
  • Ticket reselling (touting) is a major issue, with about 2,000 tickets per game reportedly being resold.
  • Chelsea has canceled 2,000 ticket purchases that violated rules in their Champions League bundle.
  • The club received 350,000 bot attempts to buy tickets for the season's opening game.
  • Chelsea is creating a 500-person singing section to improve the matchday atmosphere.
  • The CST urges fans to report resold tickets directly to the club instead of social media.
  • Chelsea's fanbase is the oldest in the Premier League, averaging about 59 years old, making access difficult for younger fans.

Source Information