Summary
Independent hospitality businesses like boutique hotels and bed-and-breakfasts are using artificial intelligence (AI) to improve their operations and remain competitive. AI helps these properties streamline tasks, improve guest experience, and manage pricing more efficiently.
Key Facts
- Independent hospitality includes places like boutique hotels, bed-and-breakfasts, and vacation rentals.
- Many of these businesses are now using AI for tasks like guest communication, pricing, and marketing.
- About 70% of independent hospitality operators see AI as important for staying competitive.
- Chatbots are widely used in these businesses to enhance guest communications.
- AI tools today are more affordable and easier to use, making them accessible to smaller businesses.
- Independent operators benefit from being flexible and quick to adapt compared to larger hotel chains.
- Saratoga Arms, a boutique hotel, improved its pricing strategy with AI, saving time and improving efficiency.
