Summary
Companies with large frontline workforces face hiring and retaining challenges. To address this, many are increasing pay, benefits, and career opportunities to attract and keep workers. This trend has become more important in the past few years as companies compete for talent.
Key Facts
- Companies like Amazon and ABM Industries find it tough to hire and keep frontline workers.
- Amazon's CFO called the labor market "very competitive" and linked wage increases to inflation pressures.
- Companies are raising wages and benefits to retain frontline workers, such as Amazon's recent wage hikes.
- Frontline jobs include roles like cashiers, healthcare workers, and warehouse staff.
- These roles often attract groups facing societal challenges, including women and minority groups.
- Companies like Walmart and Target have also raised wages and offered more benefits.
- Challenges remain, as a Senate report showed high injury rates at Amazon warehouses.
- Charter Communications emphasizes improving conditions for its 90,000 employees by promoting career growth from within.
