Summary
Audrey Hendley, president of American Express Travel, discussed her career growth at American Express and emphasized the importance of problem-solving and innovation from within an organization. She shared her approach to leadership, adapting to changes in technology, and preparing her team for advancements like artificial intelligence (AI). Hendley also highlighted the launch of American Express's new travel app designed to enhance customer travel planning and experiences.
Key Facts
- Audrey Hendley began her career at American Express in 1992.
- She is currently the president of American Express Travel.
- Hendley believes in turning job challenges into leadership opportunities.
- She emphasizes the need for continuous learning and adaptability, especially with technology.
- Her team is focusing on integrating and understanding AI in their business operations.
- American Express recently launched its first dedicated travel app.
- The app aims to simplify travel planning for customers, offering a comprehensive platform.
- American Express Travel operates in 23 countries and 12 languages.
