Summary
The article discusses issues in the health care industry related to scheduling appointments online and how organizations like Press Ganey are trying to improve the patient experience by using insights from other sectors. The article also mentions a recent acquisition involving Press Ganey and Qualtrics.
Key Facts
- The article mentions the challenges patients face with online health care appointments.
- A survey from Jarrard shows 43% of patients haven't scheduled online because they're not familiar with the systems.
- Medicaid patients find it harder to book appointments compared to those with commercial insurance.
- Press Ganey's CEO, Patrick Ryan, discusses using strategies from retail and finance to enhance health care experiences.
- A recent acquisition deal involves Press Ganey and Qualtrics.
- The article references a speaker from a leadership summit discussing the goal of making health care as accessible as other services.
