Royal Mail fined £21m after nearly a quarter of first-class post was late
Summary
Royal Mail was fined £21 million by Ofcom for delivering a significant portion of first-class mail late in the 2024/25 financial year. The service fell short of its delivery targets, prompting Ofcom to highlight the need for improvement. This is the third time in recent years that Royal Mail has faced fines for similar issues.Key Facts
- Royal Mail received a £21 million fine for late delivery of first-class mail.
- Around 23% of first-class mail did not arrive on time in the 2024/25 financial year.
- The service also missed its second-class mail target, delivering only 92.5% on time.
- This is the third fine Royal Mail has faced for delivery delays, with previous fines in November 2023 and December 2024.
- Ofcom emphasized the need for Royal Mail to improve its service significantly.
- Royal Mail is legally required to deliver letters six days a week and parcels five days a week under the universal service obligation (USO).
- Ofcom found measures taken by Royal Mail to meet mail delivery targets were not effective enough.
- Royal Mail acknowledged the fine and stated it is working to improve service quality.
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