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Amazon apologises to customers impacted by huge AWS outage

Amazon apologises to customers impacted by huge AWS outage

Summary

Amazon Web Services (AWS) experienced a major outage on October 20, affecting many websites and services worldwide. The problem arose from technical issues in their US data centers, which led to disruptions for platforms like Snapchat, Reddit, and Lloyds Bank. Amazon apologized and expressed commitment to improve their systems to avoid future incidents.

Key Facts

  • AWS is a part of Amazon that provides cloud computing services.
  • On October 20, AWS had a significant outage that affected over 1,000 sites.
  • The outage was primarily due to errors in their US-EAST-1 data center.
  • Major platforms like Snapchat, Reddit, and Lloyds Bank experienced downtime.
  • Some services, like the sleep tech company Eight Sleep, were affected unexpectedly.
  • The problem was linked to a technical term called a "latent race condition," which involves a hidden software bug.
  • Experts suggest greater diversity in cloud service providers to avoid similar issues.
  • AWS aims to learn from this event to enhance its future service reliability.

Source Information