Woman charged £4,586 for two-hour car park stay
Summary
A woman named Yaditi Kava was accidentally charged £4,586 instead of £4.50 for a two-hour parking stay at Queensmere Observatory Shopping Centre in Slough. It took three weeks and help from a BBC radio show to get the money refunded. The shopping centre management said it was an isolated mistake and is investigating the issue.Key Facts
- Yaditi Kava was overcharged £4,586 instead of the intended £4.50 for parking.
- The incident occurred at Queensmere Observatory Shopping Centre in Slough.
- The issue was resolved three weeks later with help from a BBC radio consumer rights show.
- The management company, Savills, referred to the incident as an isolated error with the payment machine.
- Ms. Kava was initially told she would receive a refund in 2-3 working days, but it took longer.
- The problem added personal stress as Ms. Kava planned to use the money for legal fees and her daughter's birthday.
- Savills is investigating the car park system to prevent similar problems in the future.
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