Summary
Ukraine has developed a digital platform called Diia, which allows citizens to access and manage various government services through a mobile app or computer browser. Despite challenges like the Covid pandemic and an ongoing conflict, the platform has grown to include 40 government services and is used by 22.7 million people in the country.
Key Facts
- Ukraine's Diia app allows access to 40 government services, such as paying taxes, registering cars, and applying for marriage licenses.
- The app began with driver's licenses in 2019 and expanded during the Covid pandemic to include additional features, like Covid certificates.
- Diia now offers 30 types of official documents, including gun licenses and car insurance, and has a computer portal offering 130 services.
- There are 22.7 million users of Diia in Ukraine.
- Ukraine has a strong IT workforce, with about 300,000 software developers, contributing to its digital government services.
- Developing the Diia platform cost between five and 10 million dollars, which is relatively low compared to international hiring costs.
- Ukraine built a data exchange system before launching Diia, allowing smooth data flow between government departments.
- The Diia platform was used to select Ukraine's Eurovision act, demonstrating its integration into cultural and administrative activities.
