Summary
A three-year-old girl in Norfolk needed medical help after an electric cleaning brush from the online store Temu got tangled in her hair. The girl's mother reported the incident, leading Temu to remove the product from sale in the UK. Temu stated that they prioritize customer safety and are assisting the affected family.
Key Facts
- A child in Norfolk had her hair ripped out by an electric cleaning brush bought from Temu.
- The incident caused the child pain and resulted in a bald patch.
- The child's mother reported the product to Norfolk Trading Standards.
- Temu removed the product from sale in the UK and contacted the family to offer help.
- Temu is an online marketplace that connects buyers with third-party sellers, mostly from China.
- Norfolk Trading Standards listed the product on the Product Safety Database.
- The company offered the family a financial settlement, which was declined.
- Temu stated they have removed similar products and enforce compliance with safety standards.
