Summary
If you moved house in the last five years, you might have unclaimed energy credits due to overpayments on your old gas and electricity accounts. Around £240 million is present in these closed accounts, with millions of people potentially eligible for refunds. Ofgem and energy suppliers suggest checking old account statements and contacting previous suppliers to see if any credit can be claimed.
Key Facts
- £240 million is sitting in closed energy accounts in the UK.
- Ofgem says 1.9 million closed accounts have credit that could be refunded.
- Refund amounts can be small, but some may exceed £100.
- Over 90% of such balances usually get refunded automatically.
- Contacting old suppliers is advised as some accounts may miss updates after moving.
- Ofgem rules require suppliers to issue a final bill and refund within specific timeframes.
- Missing customer details are causing refund delays.
- There are proposed plans to clear energy debt that may result in higher bills for others.
