'Our dream holiday was ruined by hotel shoot-out'
Summary
An English family experienced a shooting near their hotel while on holiday in Cancun, Mexico. The incident involved a clash between gang members and undercover police at the Riu Palace Costa Mujeres hotel. The family remained in lockdown at their hotel and later faced another potential threat while being transferred to another location.Key Facts
- Colin Nulty and his family heard gunshots at the Riu Palace hotel in Cancun.
- The shooting happened near the pool area where guests were relaxing.
- Colin's daughter was told to lock the door and not go outside after the shooting began.
- A man was shot dead during the incident, and more gunmen were seen.
- The hotel went into lockdown with searches conducted for gang members.
- The family was later transferred to another hotel but faced another shooting event nearby.
- Colin is seeking a refund for their holiday from the travel company TUI.
- TUI has offered partial compensation, but Colin wants a full refund and may take legal action.
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