Summary
Salesforce, a tech company, is addressing fears of job loss due to AI by retraining its employees. The company has launched a platform called Career Connect to help workers learn new skills and prepare for job changes, especially in customer service roles.
Key Facts
- Salesforce is working on retraining its workforce in response to changes brought by AI.
- The Career Connect platform helps employees identify skills and pursue different career paths.
- The company has created new roles, such as "customer service architects," through hands-on training.
- Sales development representatives at Salesforce are experiencing changes in their job roles due to AI.
- 76% of Salesforce employees use the Career Connect platform for skill development and internal mobility.
- The company identified the top 10 skills needed for an AI-powered future and offers tailored learning paths.
- Salesforce reported an increase in employees' awareness of career opportunities within the company.
