Summary
A California couple is upset with Delta Air Lines because the airline refused to extend their unused upgrade certificates. The couple asked for an extension due to the tragic death of their daughter in a plane crash, but Delta cited their policy of not making exceptions.
Key Facts
- The couple's daughter, Emma Huke, died in a plane crash on May 22 near San Diego.
- Tim and Allison Huke wanted to extend their Delta upgrade certificates because the loss made them unable to travel.
- Tim Huke has been a loyal Delta customer for 28 years, flying over 1.2 million miles.
- The couple had planned a family trip to Spain and Portugal using the upgrade certificates.
- Delta Air Lines declined the request to extend the upgrade certificates, sticking to their program guidelines.
- The Hukes shared their story on social media, gaining widespread attention.
- Delta confirmed they acknowledged the customer's request and are in touch with them.
