Online orders paused and missing items – what we know about the M&S cyber chaos
Summary
Marks & Spencer, a major UK retailer, has been experiencing significant disruptions due to a cyber attack that started over Easter weekend. The attack has caused issues with in-store operations and led to a temporary halt on online orders, with no clear timeline on when services will fully resume.Key Facts
- Marks & Spencer faced a cyber attack over the Easter weekend, disrupting its operations.
- As a result of the attack, the store paused its online orders and their availability is still uncertain.
- Additionally, some food items have been missing from stores due to technical issues related to the same problem.
- The cyber attack is identified as a ransomware attack, a type of hack that locks access to important data or files, frequently followed by a ransom demand.
- Security experts identified "DragonForce" as the group behind the cyber attack, but who exactly implemented it is uncertain.
- This cyber attack has already cost the company millions, with its share price falling 6.5% since the issue began.
- The operation disruption coincidentally came during a warm period when shoppers are likely to buy summer clothing, possibly affecting sales.
- Suppliers to Marks & Spencer have maintained contact throughout this episode but don't appear to be greatly affected.
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