Summary
The IRS is using AI technology from Salesforce called Agentforce to help its departments manage workload more efficiently. This shift is happening after the IRS reduced its workforce by 25% over the past two years. The AI tools are meant to help staff handle tasks faster without making final decisions on their own.
Key Facts
- The IRS has introduced Salesforce's AI program Agentforce across several divisions.
- The IRS workforce decreased by 25% in the last two years, dropping from 100,000 to 75,000 employees.
- Agentforce will assist in tasks like summarizing cases and searching to speed up case completion.
- AI tools at the IRS are designed to support, not replace, human decision-making.
- Government agencies increasingly use AI, which benefits companies showing AI in large-scale settings.
- This new tech aims to assist IRS staff in managing requests more efficiently.
- The IRS has been modernizing its systems, and incorporating AI is part of this process.
- Officials acknowledge the inevitability of AI use in improving efficiency and handling more work.
