Summary
A new global ranking by AirHelp placed American Airlines, United Airlines, and Delta Air Lines among the top U.S. airlines, with American Airlines being the highest-ranked at 11th globally. The ranking was based on on-time performance, customer opinion, and claim-processing efficiency. Despite these rankings, U.S. airlines have fallen in global standings compared to the previous year.
Key Facts
- AirHelp ranked 117 airlines worldwide using three criteria: on-time performance, customer opinion, and claim-processing efficiency.
- American Airlines was the highest-ranked U.S. airline at 11th place globally.
- United Airlines ranked 13th globally, while Delta Air Lines came in 15th place.
- Frontier Airlines and Hawaiian Airlines also made it into the top 50, ranking 36th and 50th globally, respectively.
- Southwest Airlines was the sixth highest-ranked U.S. carrier, at 52nd place globally.
- American Airlines' strong performance in claim-processing helped it lead among U.S. airlines.
- U.S. airlines saw a drop in rankings, with American and United both falling from their previous positions in the global top 10.
