Summary
Health insurers are using artificial intelligence (AI) more to handle claims, and this has led to more claim denials. Patients are now turning to AI for help to challenge these denials and seek justice.
Key Facts
- Health insurers are using AI to process claims more often.
- In 2023, 73 million Americans on Affordable Care Act plans faced claim denials for in-network services.
- Less than 1% of these denied claims were appealed by patients.
- AI tools are now available to help patients fight against denied insurance claims.
- A law professor from Indiana University, Jennifer Oliva, has been discussing this issue.
- The use of AI for fighting claim denials is emerging as a response to the increased use of AI by insurers.
