Summary
Olivia Dean criticized ticket resale policies and secured partial refunds for her fans from Ticketmaster and AXS, as some tickets for her tour had been sold at prices much higher than their original cost. Ticketmaster has responded by capping future resale rates for her shows and refunding markups that fans had already paid. The UK government also plans to make it illegal to resell tickets for more than their original price.
Key Facts
- Olivia Dean criticized the ticketing system as exploitative after her concert tickets were resold at 14 times the original price.
- Dean wrote an open letter urging ticket companies to improve their resale practices.
- Ticketmaster announced it would refund fans for any extra charges on resale tickets and cap future resale rates.
- Artists have the option to limit resale prices, but this was not initially used for Dean's tour.
- The UK government plans to ban reselling event tickets above their face value.
- Dean calls for the music industry to keep live music affordable and accessible.
- Other artists like Hayley Williams and Chappell Roan have used reseller caps for their tours.
- A group of musicians, including Coldplay and Dua Lipa, urged the UK government to address high ticket resale prices.
