Summary
Delta Air Lines is using a new tool called Baggage AI at its Atlanta airport hub to improve how quickly and efficiently passengers' luggage is delivered. This artificial intelligence system helps baggage handlers prioritize the most urgent bags and find the fastest delivery routes. As a result, luggage processing has become more efficient, especially during busy travel times.
Key Facts
- Delta has introduced Baggage AI to speed up baggage delivery at its Atlanta hub.
- The AI system maps out the fastest routes and prioritizes urgent bags.
- It is designed to assist baggage handlers, not replace them, with no layoffs planned.
- Baggage AI has improved luggage efficiency by 30%, reducing misplaced bags.
- Delta processes 127 million bags each year with a less than one percent lost-baggage rate.
- The airline handles over 380,000 bags a day during peak times like Thanksgiving.
- During the holidays, around 108,000 bags pass through Atlanta daily.
- The AI tool works like a ride-sharing app to optimize baggage transfer routes.
