Summary
Marks & Spencer (M&S) plans to have all its online shopping services fully running in four weeks after a cyber attack that impacted its operations. The attack in April affected sales and customer data, which the company says will reduce its profits by about £300 million. Efforts are underway to restore its distribution center and revive its online services completely.
Key Facts
- M&S aims to restore full online shopping in four weeks.
- Online orders restarted in June, but some services like click and collect remain unavailable.
- The cyber attack in April caused disruption, leading to a £300 million estimated loss in profits.
- M&S is focusing on restoring its Castle Donington distribution center.
- Online services have resumed in England, Scotland, and Wales, but not yet in Northern Ireland.
- E-gift cards were sent to customers affected by order cancellations or delays.
- Competitor Sainsbury's noted some benefit from M&S's stock issues.
- There are signs of high demand for M&S's summer fashion styles.
