Summary
The Newsweek webinar discussed how artificial intelligence (AI) is changing shopping habits, with consumers increasingly relying on AI to make purchasing decisions. Experts noted that while AI adoption is rapid among consumers, businesses are slower to adapt and must build trust to succeed. The conversation also touched on the evolving role of AI agents in helping consumers make informed choices.
Key Facts
- AI is changing how people shop, with many relying on AI agents to suggest purchases.
- The webinar featured industry leaders Suraj Srinivasan and Gopi Kallayil.
- Consumers adopt AI faster than many businesses, according to the experts.
- Businesses are encouraged to monitor competitors and be proactive with AI strategies.
- Trust is crucial for AI models, as errors can quickly erode consumer confidence.
- Consumers are becoming more discerning and expect AI to incorporate their input.
- AI is compared to streaming services, offering vast choices but requiring consumer interaction.
- Rapid consumer decision-making requires businesses to also speed up their processes.
