Summary
Senator Elizabeth Warren has raised concerns about the Social Security Administration's (SSA) plan to cut field office visits by half in 2026. The SSA aims to use more technology to provide services, although this has led to worries about how it might negatively impact those who prefer or need in-person help. The administration, under President Trump, emphasizes a digital shift to improve efficiency and service.
Key Facts
- The SSA plans to reduce field office visits from over 31 million to about 15 million by 2026.
- Social Security Commissioner Frank Bisignano wants to improve efficiency by using more technology.
- The SSA is not planning to eliminate field offices entirely.
- Staffing at SSA offices has decreased by 2,000 people nationwide.
- In July, the SSA transferred 1,000 field office employees to its national phone team.
- The shift to online services is aimed at newer generations more familiar with digital systems.
- Concerns have been raised that reducing staff and office visits might harm those who depend on in-person support.
- Senator Warren has expressed strong opposition to the proposed changes, advocating for continued access to earned benefits.
