4 Quiet Ways AI Is Transforming the SaaS Industry
Summary
Artificial Intelligence (AI) is changing the software-as-a-service (SaaS) industry, mainly by improving behind-the-scenes processes. While many expected flashy new AI features, the real changes are in how the software is built and maintained, which is important but not obvious to users.Key Facts
- AI is transforming the SaaS industry mainly in its architecture and internal processes, which are not immediately visible to users.
- SaaS growth historically involved moving users to cloud services or creating new software categories.
- AI is causing changes by improving productivity, such as reducing the time to develop and test software.
- Customers want AI features included in their software but are unwilling to pay more for them.
- SaaS companies focus on using AI to cut costs and improve productivity rather than immediately adding visible new features.
- One major area of change is the modernization of old software systems, using AI to help update outdated code.
- Financial services, like banks, are using AI to modernize their old systems written in older programming languages like COBOL and Fortran.
- AI's impact on SaaS systems is significant at the system architecture level, altering how the software is structured.
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