'£54k to rent five phones is killing my business'
Summary
A BBC investigation found that many small businesses in the UK, including Gary Pride's graphic design business, are struggling due to high costs from renting phone equipment through long-term contracts. These contracts involve "unethical" sales practices, leading to financial stress for business owners.Key Facts
- Gary Pride is paying over £54,000 to rent five phones and software over 10 years.
- His monthly bill increased from around £200 to over £550 after an "introductory offer" ended.
- Pride feels the full cost of the contract was not clearly explained to him.
- He was offered an upgrade and rebate but had to sign a new contract, adding more to his costs.
- Exiting the agreement early would cost Pride £24,584.
- A former 4Com manager claims the company ties customers into multi-year leases for financial gain.
- Over 160 small business owners have reported similar issues with phone contracts to the BBC.
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