'Throw the parcel at the back door' - Evri couriers tell of pressure to earn a decent wage
Summary
Undercover investigation revealed that couriers working for delivery company Evri are facing pressure to deliver parcels quickly for minimal pay. Some couriers reported needing to cut corners to fulfill orders, leading to customer dissatisfaction and missing deliveries.Key Facts
- Evri is a delivery company facing customer complaints about undelivered parcels.
- An investigation found couriers under pressure to deliver high volumes of parcels to earn a decent wage.
- Couriers at an Evri depot described cutting corners to meet delivery targets.
- Changes to pay rates reportedly made it difficult for couriers to earn above minimum wage.
- "Small packets" pay rates are reported to affect courier earnings negatively.
- Former courier Dave said changes to rates would lower his earnings to less than minimum wage.
- Couriers are paid based on parcel size, weight, and distance traveled.
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