Ofcom investigates BT and Three for failing to connect 999 calls
Summary
Ofcom, the UK communications regulator, is investigating mobile providers BT and Three. This investigation is due to outages that prevented people from making calls, including emergency 999 calls, in June and July. The investigation will look at whether the companies did enough to prevent these problems.Key Facts
- Ofcom is the UK regulator for communication services.
- BT and Three are being investigated for outages that affected mobile calls, including emergency calls.
- Thousands of customers from Three had problems making and receiving calls in June.
- Similar issues affected BT and EE customers in July.
- Three has not provided a comment, while BT has apologized for the issues.
- Companies must take actions to prevent issues that could affect their network and services.
- In the past, BT was fined £17.5 million for a failure affecting emergency calls.
- Three previously paid £1.9 million for a preventable issue that caused service loss.
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