Postcode glitch freezes pensioners out of winter heating benefit
Summary
Some pensioners in Glasgow cannot apply online for a winter heating discount because their postcode is missing from the Scottish Gas website. The issue, ongoing for over a year, affects low-income households trying to access the £150 Warm Home Discount. Scottish Gas has acknowledged the problem and promised to update the website soon.Key Facts
- A website glitch prevents certain Glasgow residents from applying for a winter heating discount online.
- The issue affects people on low incomes who are trying to receive the £150 Warm Home Discount.
- Scottish Gas was informed of the postcode problem over a year ago but it remains unresolved.
- The Warm Home Discount is automatically given to those on specific benefits, but some must apply manually.
- Affected residents like Annie and Sammy Dougherty have been unable to apply due to the missing postcode on the site.
- Scottish Gas blamed the issue on possible unregistered addresses with Royal Mail and plans to fix it.
- Local charity Glasgow Action for Pensioners identified the problem and criticized the available manual workaround as complicated.
- Energy Action Scotland noted an expected rise in eligible households needing the winter discount.
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