Summary
Newcastle City Council will refund residents of the Byker Estate for overpaid energy bills. These homeowners were charged set monthly fees exceeding £200, while gas prices were lower than expected, leading to refunds averaging £646.49 per household.
Key Facts
- Residents of Byker Estate complained about high fixed monthly energy bills.
- The fixed-rate charge for heating and hot water did not match lower gas costs.
- Refunds average £646.49 per household and cover 160 properties.
- Refund amounts vary between £276.94 and £821.40 based on charges.
- A refund was issued due to lower-than-expected gas prices.
- Newcastle City Council does not profit from the district heating network.
- Any refunded credit can reduce existing debts, lower future payments, or be cashed out upon request.
