Campaigners to get refund after energy bill row
Summary
Newcastle City Council will refund residents of the Byker Estate for overpaid energy bills. These homeowners were charged set monthly fees exceeding £200, while gas prices were lower than expected, leading to refunds averaging £646.49 per household.Key Facts
- Residents of Byker Estate complained about high fixed monthly energy bills.
- The fixed-rate charge for heating and hot water did not match lower gas costs.
- Refunds average £646.49 per household and cover 160 properties.
- Refund amounts vary between £276.94 and £821.40 based on charges.
- A refund was issued due to lower-than-expected gas prices.
- Newcastle City Council does not profit from the district heating network.
- Any refunded credit can reduce existing debts, lower future payments, or be cashed out upon request.
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