Summary
Clare Lane discovered she had unknowingly signed up for a subscription with the sportswear company Fabletics after purchasing leggings in 2017, resulting in almost £5,000 in charges over seven years. While Fabletics refunded most of her money, the case highlights issues with the company's subscription model, which other customers also found unclear. Fabletics claims it informs customers about the subscription but acknowledges it's easy to cancel, and it offers store credit in return for the monthly fee.
Key Facts
- Clare Lane bought two pairs of leggings from Fabletics in 2017 and unknowingly signed up for a subscription.
- She was charged about £50 monthly, amounting to nearly £5,000 over seven years.
- Fabletics refunded most of her money, but some customers report similar problems.
- The company was co-founded by actress Kate Hudson and was set up in 2013.
- Fabletics operates a "VIP" subscription service for £59.99 per month, providing store credit.
- Customers reported the subscription terms were unclear, as correspondence often ended up in junk folders.
- Fabletics defends its subscription model, citing its sustainability benefits.
