Summary
The article discusses why it's better to handle complaints about restaurant experiences in person rather than online. Experts in the hospitality industry offer tips on how to effectively communicate with restaurant staff when issues arise, emphasizing personal interaction over using social media for grievances.
Key Facts
- Experts suggest building a friendly relationship with your waiter to help resolve any problems that come up.
- In the UK, customers often prefer to complain online rather than in person, but experts advise against this.
- Addressing issues directly with restaurant staff allows for immediate solutions and is generally appreciated by management.
- Being clear about what you want when something goes wrong can help achieve a better outcome.
- Remaining calm and polite when making a complaint is important to ensure a productive response.
- Experts point out that a complaint must be reasonable and justified to be effective.
